Privacy Policy
At Thistech Today, we understand that your personal information matters. This policy explains how we collect, use, and protect your data when you use our investment application platform and related services.
Information We Collect
We collect various types of information to provide you with our investment application services and improve your experience on our platform.
Personal Information
Name, email address, phone number, date of birth, and government-issued identification numbers as required by Canadian financial regulations.
Financial Information
Income details, employment information, investment experience, risk tolerance, and bank account information for transactions.
Technical Data
IP address, device information, browser type, operating system, and usage patterns within our application.
Transaction History
Records of your investments, portfolio changes, deposits, withdrawals, and other financial activities on our platform.
How We Collect Information
- Direct submission through our registration and onboarding process
- Automatic collection through cookies and tracking technologies
- Third-party verification services for identity confirmation
- Financial institutions for account linking and transaction processing
- Public records and regulatory databases as legally required
How We Use Your Information
Your information helps us provide secure, personalized investment services while meeting regulatory requirements in Canada.
Primary Uses
- Account creation and user authentication
- Processing investment transactions and managing your portfolio
- Compliance with Canadian securities regulations and anti-money laundering laws
- Customer support and communication regarding your account
- Risk assessment and suitability determination for investment products
- Platform security monitoring and fraud prevention
Secondary Uses
- Product development and platform improvement
- Market research and analytics (using aggregated, anonymized data)
- Educational content personalization
- Marketing communications (with your consent)
Information Sharing and Disclosure
We don't sell your personal information. However, we may share your data in specific circumstances to provide our services and comply with legal obligations.
When We Share Information
- Service Providers: Third-party companies that help us operate our platform, including payment processors, identity verification services, and cloud storage providers
- Regulatory Compliance: Canadian securities regulators, tax authorities, and other government agencies as required by law
- Legal Proceedings: When required by court orders, subpoenas, or other legal processes
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with advance notice to affected users
- Consent-Based Sharing: With your explicit permission for specific purposes
Third-Party Service Providers
We work with reputable companies that maintain strong security standards. These partners are contractually obligated to protect your information and use it only for specified purposes. They include banking partners, custodial services, and technology vendors.
Your Privacy Rights
Under Canadian Privacy Laws, You Have the Right To:
- Access your personal information and know how it's being used
- Correct inaccurate or incomplete information in your account
- Request deletion of certain personal data (subject to legal retention requirements)
- Withdraw consent for optional data uses like marketing communications
- Port your data to another service provider where technically feasible
- File complaints with privacy authorities if you believe your rights have been violated
How to Exercise Your Rights
To request access to your information or make changes to your data preferences, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may require identity verification for security purposes.
Some information may be retained for longer periods due to regulatory requirements in the financial services industry. We'll explain any limitations when responding to your requests.
Data Security and Protection
We implement multiple layers of security to protect your information from unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard AES-256 encryption
Access Controls
Multi-factor authentication and role-based access ensure only authorized personnel can access your data
Network Security
Firewalls, intrusion detection systems, and regular security audits protect our infrastructure
Employee Training
Our team receives regular privacy and security training to handle your information appropriately
Incident Response
In the unlikely event of a data breach, we'll notify affected users and relevant authorities within 72 hours as required by Canadian law. We maintain a comprehensive incident response plan and regularly test our security measures.
Data Retention
We retain your information for different periods depending on the type of data and legal requirements. Here's how long we typically keep various categories of information:
Account Information
Maintained while your account is active, plus 7 years after closure for regulatory compliance
Transaction Records
Kept for 7 years from the date of the transaction as required by Canadian securities law
Communication Records
Email and support interactions retained for 3 years for quality assurance and dispute resolution
Marketing Data
Removed immediately upon unsubscribe request, or after 2 years of inactivity
Technical Logs
Server logs and analytics data typically deleted after 90 days unless needed for security investigations
When information is no longer needed, we securely delete it using methods that prevent recovery. Some aggregated, anonymized data may be retained indefinitely for research and platform improvement purposes.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your experience and provide essential functionality.
Types of Cookies We Use
- Essential Cookies: Required for platform functionality, including login sessions and security features
- Performance Cookies: Help us understand how you use our platform to identify areas for improvement
- Functional Cookies: Remember your preferences and settings for a personalized experience
- Analytics Cookies: Provide insights into user behavior and platform performance
Managing Cookies
You can control cookie preferences through your browser settings. However, disabling essential cookies may limit your ability to use certain features of our investment platform. We don't use cookies for advertising or cross-site tracking.
International Data Transfers
While we primarily store Canadian user data within Canada, some information may be processed by service providers in other countries, including the United States.
When data is transferred internationally, we ensure appropriate safeguards are in place through:
- Contractual commitments requiring adequate data protection
- Certification under recognized privacy frameworks
- Regular audits of international service providers
- Data localization requirements for the most sensitive financial information
We monitor international privacy developments and adjust our practices to maintain strong protection for Canadian users regardless of where data processing occurs.
Children's Privacy
Our investment platform is designed for adults and we don't knowingly collect personal information from individuals under 18 years of age. If we discover that we've collected information from a minor, we'll delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We may offer supervised accounts for minors in the future, but currently require users to be 18 or older.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through:
- Email notifications to your registered address
- Prominent notices on our platform
- Updated effective dates on this policy
We encourage you to review this policy periodically. Continued use of our services after policy updates indicates your acceptance of the changes. If you don't agree with updated terms, you can close your account or contact us to discuss your concerns.
Contact Our Privacy Team
If you have questions about this privacy policy or how we handle your personal information, please reach out to us:
We typically respond to privacy inquiries within 3-5 business days. For urgent security concerns, please call during business hours for immediate assistance.